We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Meopham Medical Centre
Feedback and Complaints
Friends & Family Test
We welcome feedback to tell us what we are doing right and what we can improve.
Please click here to go to the Friends & Family Test Page
NHS Ratings and Reviews
We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, you can do so on the NHS website by clicking here
Want to make a complaint?
Every patient has the right to make a complaint about the treatment or care they have received at Meopham Medical Centre.
We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience.
If you wish to make a complaint, please complete this form. The Practice Manager will respond to you within three business days to acknowledge your complaint.
We aim to provide a full written response within 25 working days. If we are unable to meet this timescale, we will contact you to explain the reason for the delay and provide an updated response date.
We will ensure that all complaints are investigated with the utmost confidentiality and that any documents are held separately from the patient’s healthcare record.
IF YOU ARE DISSATISFIED WITH THE OUTCOME OF YOUR COMPLAINT
If you are dissatisfied with the outcome of your complaint from either Integrated Care Board (ICB) or this organisation, then you have the right to approach the Parliamentary Health Service Ombudsman (PHSO) at:
Milbank Tower, Milbank
LONDON
SW1P 4QP
Helpline: 0345 015 4033 (Monday to Thursday 9am to 4pm, Friday 8.30am - 12pm)
Advocacy support
·POhWER support centre can be contacted via 0300 456 2370
·Advocacy People gives advocacy support on
0330 440 9000
·Age UK on 0800 055 6112
·The Local Council can give advice on local advocacy services
·Other advocates and links can be found on this PHSO webpage