Appointments

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Emergency Screening Questions

Let's make sure this isn't an emergency.

Are you currently experiencing any of the following symptoms?

Signs of a heart attack - pain like a very tight band, heavy weight or squeezing in the centre of your chest

Signs of a stroke - face dropping on one side, can't hold both arms up, difficulty in speaking, or weakness or numbness on one side of your body

Severe difficulty breathing - gasping, not being able to get words out, choking or lips turning blue

Heavy bleeding that won't stop - uncontrollable bleeding from any part of your body

Severe injuries - including deep cuts after a serious incident

You need medical help now. Call 999 or go to your local A&E.

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Self Help

There are some problems that you can manage at home

Visit our Self Help Zone for advice, tips and tools to help your health and wellbeing

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Visit your local Pharmacy

Pharmacists can give you advice on a range of conditions and suggest medicines that can help.

Pharmacists may also be able to offer treatment and some prescription medicine for some conditions.
Click here for more information on how the Pharmacy can help you
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Booking an Urgent or Routine Appointment at the surgery

All of our appointments are triaged by our Navigation Team. This means that you will see the most appropriate clinician for your problem. 

Requesting An Appointment:

  1. The best way to request an appointment is to complete our online triage form.
  2. COMING SOON  - you can Download the NHS App and complete our online triage form
  3. You can also Telephone: 01474 814811
When you call or visit the surgery, our receptionists will ask a few questions to pass on to the Triage team, ensuring your request reaches the right clinician promptly. Providing detailed information helps us to prioritise needs and book the appropriate appointment. Your answers are confidential, so please be thorough, as incomplete information may delay triage.
 
 
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Home Visits

You may only request a home visit if you are housebound

Requesting a Home Visit

Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30 am.

You may only request a home visit if you are housebound. A GP or Paramedic will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else. 
Check and Cancel feature via our phone line
When you telephone the surgery, you will be given the option to hear any upcoming appointments that you have booked and you can also cancel these without needing to come through to the reception team at all. You can access this service 24/7

Extended Access appointments are now available.

We are able to offer some patients appointments on weekday evenings and on Saturdays. These extended access clinics are run by our PCN and can be telephone or face-to-face consultations held at Kent House Surgery in Longfield or at Meopham Medical Centre. The clinician will have access to your medical record and are also able to arrange prescriptions requests, Med 3 certificates and referrals.

The extended access appointments can be offered by our navigation team once the patient has submitted an online triage request, to ensure that the appointment is appropriate.

If the surgery is closed call 111 when it's a concern, but less urgent than 999. 

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. You can also access 111 online

 

The NHS App

Meopham Medical Centre would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

FIND OUT MORE AND DOWNLOAD THE APP

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Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Other Information