How To Book Your Appointment

All of our appointments are triaged by our Navigation Team. This means that you will see the most appropriate clinican for your problem. The best way to request an appointment is to complete an online consultation form.

Postnatal examinations and all baby checks will be arranged by our administration team.

Telephone Consultations and Appointments can may be made by telephoning 01474 814811 or by using our online consultation form.

When you telephone, or come into the surgery you will be asked a short series of questions by our receptionists. This information will be passed on to our Triage team who will be able to navigate your request to the right clinician at the right time.  There are a number of different healthcare options available to patients. The information that you provide to our reception team allows them to ensure that the right person can help you and helps the practice to sort patients based on their needs. We will be able to book an appointment for you once we know a little bit more about what the problem is or what your health needs are. The information you provide to the reception team is confidential, please give as much information as you can about your request when answering the questions. If you do not give us the information required, then it may take longer for you to be triaged.

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Pharmacy & Self-Care

Pharmacists can give you advice on a range of conditions and suggest medicines that can help. They may also be able to offer treatment and some prescription medicine for some conditions.

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Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Emergency Screening Questions

Let's make sure this isn't an emergency.

Are you currently experiencing any of the following symptoms?

Signs of a heart attack - pain like a very tight band, heavy weight or squeezing in the centre of your chest

Signs of a stroke - face dropping on one side, can't hold both arms up, difficulty in speaking, or weakness or numbness on one side of your body

Severe difficulty breathing - gasping, not being able to get words out, choking or lips turning blue

Heavy bleeding that won't stop - uncontrollable bleeding from any part of your body

Severe injuries - including deep cuts after a serious incident

You need medical help now. Call 999 or go to your local A&E.

Extended Access appointments are now available in Dartford, Gravesham and Swanley.

We are able to offer some patients appointments on weekday evenings and on Saturdays. These extended access clinics are run by DGS Health Federation and can be telephone or face-to-face consultations held at Kent House Surgery in Longfield. The clinician will have access to your medical record and are also able to arrange prescriptions requests, Med 3 certificates and referrals.

The extended access appointments can be offered by our navigation team once the patient has submitted an eConsult and their request has been triaged, to ensure that the appointment is appropriate.

If the surgery is closed call 111 when it's a concern, but less urgent than 999. 

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.


Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.